However, consumers are anticipating paying in new ways in the future. Our results found that people do not expect to use existing forms of payment as frequently in the next five years. We recently wrote about what consumers want to see in the future of financial tools. It is clear that consumers are ready for new alternative payment options to enter their lives. In fact, 12% of consumers say that in five years, they will prefer to purchase things online with a form of payment that hasn’t been invented yet.
In Person: Debit Cards Are Most Preferred, But Not For Long
When buying items in person today, consumers say their first choice is debit cards (34%), followed by cash (30%) and credit cards (22%). Digital payments are last in the list, with only 6%. In five years, however, consumers expect to look elsewhere for their payment options and say they will use cash less often than they do today (18%). Consumers also report they expect to use debit (24%) and credit cards (18%) less often, giving rise to new forms of payment. In fact, our research found that people are nearly 4x more likely to use a digital app for in person payments within five years from now (6% now vs. 23% in the future).
Consumers are seeking the next big innovation in their payment options.
How will you innovate? firstname.lastname@example.org